Policies, Terms and Conditions:
Copyright and Trademark Notice - 1/1/2014
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The Preppy Stitch., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Credit Cards - 1/1/2014
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Privacy - 1/1/2014
We keep your personal information private and secure. When you make a purchase from The Preppy Stitch, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Returns & Exchanges
Due to the nature of the monogram business we do not accept returns or exchanges. Each order is custom made and will not be able to be sent back for credit, store credit, or exchange of another product.
At The Preppy Stitch we truly believe each item purchased should be loved by the special person it was created for. We put our time into the detail of every stitch and make sure each item is designed for you and only you, and therefore we are unable to accept returns. Please take time to proofread all spelling and typing as all sales on items are final.
Shipping & Delivery
Each Monogram Mary order is custom- stitched to be as unique and special as the individual it's created for. With this in mind, please allow 3 weeks from the order date for your shipment to be stitched and out the door. We work hard get items shipped as soon as possible but will never sacrifice quality for speed.
Shipments within the US and Canada are done via USPS or UPS, you have to opportunity to choose your shipping method at checkout. We ship from our headquarters in Marblehead, Massachusetts approximate standard shipping time is 5-7 business days from fulfillment of order. You will receive an email with a tracking number when your order has been shipped. We cannot guarantee delivery dates, we are only responsible for the time it takes to create every Preppy Stitch order.
Select your delivery method on the checkout page. We offer Ground Delivery (5-7 business days), 2nd- Day Air and Overnight Delivery. Pricing will calculate based on ship to zipcode during the checkout process. Please note these timelines do not expedite the monogram process, which can take up to 3 weeks. Once your special item is perfectly stitched, packed up and out the Preppy Stitch door you will receive a tracking number.
At this time we are accepting Visa, Mastercard, American Express and Discover.
We are not required to collect sales tax on any orders shipping outside the state of Massachusetts. For all orders shipping to Massachusetts a sales tax of 6.25% does apply.
Taxes - 1/1/2014
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where The Preppy Stitch holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.